Shipping & Returns Policy
Shipping Policy
Thank you for shopping with DERELLABAG. We are committed to providing you with the best possible service and ensuring your order arrives in a timely and secure manner.
Order Processing
All orders are processed and shipped within 1 business days. Orders placed on weekends or holidays will be processed the following business day. Please note that during high-volume periods, such as holidays, processing times may be slightly extended.
Shipping Rates & Delivery Estimates
Shipping costs and delivery estimates are calculated and displayed at checkout based on your location and the shipping method you choose.
Delivery delays can occasionally occur due to factors outside of our control. If your order is significantly delayed, we will notify you by email.
Order Confirmation & Tracking
You will receive an email with your order confirmation and tracking number once your order has been shipped. Please allow up to 24 hours for the tracking information to become active.
Incorrect Address or Unclaimed Packages
Customers are responsible for providing an accurate and complete shipping address. If a package is returned to us due to an incorrect address provided by the customer or if it is left unclaimed at a post office, the customer will be responsible for the cost of re-shipping the package. We will contact you to arrange for a new delivery and payment for the additional shipping fee.
Customs, Duties, and Taxes
For international orders, DERELLABAG is not responsible for any customs and taxes applied to your order. The customer is responsible for all fees imposed during or after shipping, including tariffs and taxes.
Damages or Lost Shipments
We are not liable for any products damaged or lost during shipping. However, if you receive a damaged product, please save all packaging materials and damaged goods before filing a claim with the shipment carrier. Please also contact our customer support team immediately for assistance.
Returns & Refunds Policy
Your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help.
Return Window
You have 30 calendar days from the date you received your item to initiate a return.
Eligibility for a Return
To be eligible for a return, your item must meet the following criteria:
- It must be unused and in the same condition that you received it.
- It must be in its original packaging.
- You must have the receipt or proof of purchase.
Returns Process
To initiate a return, please contact our customer support team. We will provide you with a return shipping label and detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process a refund to your original method of payment. The timing of the credit to your account is determined by your card issuer’s policies, but it typically appears within 5-10 business days.
Return Shipping Costs
You will be responsible for the shipping costs for your return, and these costs are non-refundable. However, if the return is a result of our error (e.g., you received a defective or incorrect item), we will provide a prepaid return label and cover the shipping costs.
Contact Us
For any questions about our shipping and returns policy, please contact us.
Frequently Asked Questions (FAQ)
Q: What is your order processing time?
A: All orders are processed and shipped within 1 business days.
Q: How can I track my order?
A: You will receive an email with a tracking number once your order has been shipped. Please allow up to 24 hours for the tracking information to become active.
Q: How long does a refund take?
A: Once we receive your returned item and approve it, we will process your refund to your original payment method. The credit typically appears within 5-10 business days, depending on your card issuer’s policies.
Q: What if my package is lost or damaged?
A: We are not liable for lost or damaged products. However, if you receive a damaged item, please contact our customer support team immediately so we can assist you with filing a claim with the shipment carrier.
Q: Who pays for return shipping?
A: The customer is responsible for the shipping costs for returns. If the return is due to our error (e.g., a defective or incorrect item), we will cover the return shipping costs.